Refund policy
We want customers to understand the conditions and steps for requesting a return. Please contact Bethnox before sending any item back.
Return window and eligibility
You may request a return within 30 calendar days after delivery. To be eligible for a standard change-of-mind return, the item should be unused, in its original condition, and returned with its original packaging, parts, and accessories. Proof of purchase or an order number is required.
Some products may have additional return restrictions for hygiene, safety, consumable, or legal reasons. Any item-specific restrictions should be disclosed on the relevant product page or before purchase. Nothing in this policy limits any mandatory consumer rights that apply under local law.
How to request a return
· Email service@bethnox.com with your order number and the reason for the return.
· For damaged, defective, or incorrect items, include clear photos of the item and packaging where possible.
· Wait for our instructions and return authorization before shipping an item back.
· Use the return instructions provided by our support team. Do not send a parcel to the registered business address unless we specifically confirm that it is the correct return destination.
Return shipping costs
For a change-of-mind return, the customer is generally responsible for return shipping unless otherwise stated or required by applicable law. If the item is damaged, defective, or incorrect due to our error, contact us before returning it so we can review the issue and explain the available remedy.
Refunds
After the returned item is received and inspected, we will notify you whether the return is approved. Approved refunds will be issued to the original payment method where possible. Please allow 5–10 business days for processing after approval; your bank or payment provider may require additional time to post the funds.
Original shipping charges and other fees are not refundable unless required by applicable law or the refund relates to an error for which we are responsible.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and supporting photos. We will review the circumstances and explain the available options, which may include a replacement, return, or refund as appropriate.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can only confirm a cancellation if the order has not progressed too far in processing or dispatch. Once an order has shipped, the standard return process may apply.
Contact
Email: service@bethnox.com
Phone: +1 9294511308